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The advice provided here is just advice that we think may help. These gates are high voltage machines and you should always check with a license electrician or contact the manufacturer first. FlexWash assumes no liability for any injury financial or otherwise.

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Common symptoms

Gate stuck open (Open High Priority)

The gate will not respond to open or close commands. Usually the key switch.

Gate opens randomly (Queue Out of Sync)

The gate cycles open with no car present and the queue backs up.

Gate not opening (Programming Mode)

The gate works by hand but ignores FlexWash. Usually the programming mode.
If neither matches, work through the sections below.

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Network Configuration

  1. Press the circle button below the screen to open the main menu.
  2. Select the “Ethernet” option.
  3. Select “Network Settings”.
  4. Make sure that DHCP is enabled.
  5. Power cycle the gate.
  6. Repeat the steps and go back to “Network Settings”.
  7. Make sure that the IP address starts with 172.162.184.X as it is shown in the image below:
New2 PN

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Static IP Address

Some Magnetic gates do not support DHCP, even though the setting is present in the menu. DHCP remains our preferred method, but we can assign a static IP address when necessary. This procedure requires on-prem technical expertise.
1

Note the gate's current IP address

Open the main menu on the gate’s digital display and go to “Settings > Ethernet > Network Settings”. Record the IP address shown. In this example the gate is at 192.168.35.71.Network settings on the gate display
2

Connect a laptop directly to the gate

Plug a laptop into the gate’s ethernet module. Set that ethernet interface to configure IPv4 manually and choose an address in the same subnet as the gate, but not identical to it. In this example the laptop uses 192.168.35.64.Laptop configured on the gate's subnet
3

Confirm the connection is stable

Ping the gate’s current IP address. Let the test run for a few seconds, then stop it and confirm 0% packet loss.Ping test against the gate's original IP
4

Update the gate's network configuration

In a web browser, navigate to the gate’s current IP address over http (not https). Select “Network Configuration” and enter the new values. The exact IP address depends on the lane, so confirm it with FlexWash support before saving.
Take a photo of these settings before saving them. Incorrect values will cut off network access to the gate.
Network Configuration page with the new static settings
5

Move the laptop to the FlexWash subnet

Update the laptop’s ethernet settings to match the new FlexWash subnet.Laptop configured on the FlexWash subnet
6

Verify the gate on its new address

The gate can take up to 5 minutes to apply the change and reboot. Once it finishes, the web interface loads on the new static IP address.Gate web interface on the new static IP

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Ethernet Module

New5 PN The Ethernet cable from the FlexWash Switch should be plugged into the Ethernet module on the right side of the gate, as shown in the image above.
If your gate does not have an ethernet module, you will need to purchase one. We recommend ordering directly from the manufacturer.
Avoid connecting any cables to the motor port.
Motor1 PN

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Opening and closing the gate manually

Servicemodes PN
  1. Switch the “Service” switch for the “Service” mode. The LED lights red. The display backlighting flashes.
  2. Perform one of the following functions:
  • Push middle left button : Manually open the barrier.
  • Push middle right button : Manually close the barrier.
  1. Switch “Service” switch. The LED must light green.

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Turning the gates on and off

  1. Remove the barrier housing door.
  2. Switch on the barrier via the double pole mains switch.
  3. Depending on the settings in the “Start-up behaviour” menu, the barrier arm slowly moves into the top end position or stops.
  4. Mount the door.
  5. Attach and lock the hood.
58 PN

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Closing or opening the gate’s arm in case of power failure

12345 PN In case of power failure, the gate’s arm may be in the lower or upper dead point. For example, the gate’s arm can no longer be easily moved manually. In this case, proceed as follows:
  1. Remove the barrier housing hood.
  2. Remove the barrier housing door.
  3. Press a tool straight into appropriate tool bore. The lever arm is pressed from the dead point.
  4. Mount the door if applicable.
  5. Attach and lock the hood if applicable.