# FlexWash Docs

- [Introduction](https://docs.flexwash.com/getting-started/introduction.md): Documentation for how to install and use FlexWash
- [Dashboard](https://docs.flexwash.com/getting-started/dashboard.md): How different parts of the dashboard are calculated
- [Network](https://docs.flexwash.com/getting-started/equipment-installation/on-prem-installation.md): Step by step guide for setting up FlexWash POS on-prem
- [LPR](https://docs.flexwash.com/getting-started/equipment-installation/lpr-installation.md): Achieve industry-leading license plate recognition with proper camera placement.
- [RFID Reader](https://docs.flexwash.com/getting-started/equipment-installation/rfid-reader.md): Mount, aim, and calibrate the RFID reader so the gate opens for the first vehicle in line, every time.
- [FlexWash Queues](https://docs.flexwash.com/getting-started/equipment-installation/flexwash-queues.md): FlexWash has three sequential queues for the wash process. Understanding this process is critical. Any disruption in these queues can negatively impact the site's throughput.
- [Pay Tablet](https://docs.flexwash.com/getting-started/equipment-installation/pay-tablet.md): Two FlexWash apps ship on every pay tablet: one to sell, one to tune the lane.
- [Update account information ](https://docs.flexwash.com/operations/customers/update-customer.md): This article shows you how to update an account's information directly from the Pay Tablet or handheld device.
- [Customer Merge](https://docs.flexwash.com/operations/customers/customer-merge.md): Merge duplicate customer profiles in seconds to maintain clean data, preserve purchase history, and ensure accurate reporting.
- [Customer Timeline](https://docs.flexwash.com/operations/customers/customer-timeline.md): Track every membership event, billing charge, and account change in one chronological view.
- [Customer Blacklist](https://docs.flexwash.com/operations/customers/customer-blacklist.md): Stop fraudulent and non-paying customers at the lane before they cost you another wash.
- [Family Plan](https://docs.flexwash.com/operations/customers/family-plan.md): Put multiple vehicles on one account, one card, and one billing date.
- [Customer Tags](https://docs.flexwash.com/operations/customers/customer-tags.md): Label customers automatically based on behavior, promotions, and surveys to power personalized service and targeted marketing.
- [RFID Tags](https://docs.flexwash.com/operations/customers/rfid-tags.md): Identify members at the lane, even when the camera can't.
- [Wash Queue ](https://docs.flexwash.com/operations/transactions/wash-queue.md): Instructions on how to access the wash queue.
- [Auto-Queue](https://docs.flexwash.com/operations/transactions/auto-queue.md): Send members through the wash hands-free.
- [QR Self-Checkout](https://docs.flexwash.com/operations/transactions/self-checkout.md): Turn any lane into a self-serve lane with a QR code, no kiosk required.
- [Rewashes](https://docs.flexwash.com/operations/transactions/rewashes.md): Sometimes, even after going through a car wash, your vehicle might not come out perfectly clean. A rewash is a complimentary second wash provided to a customer whose vehicle did not meet cleaning standards during the initial wash. Description of your new file.
- [Gift Cards](https://docs.flexwash.com/operations/transactions/gift-cards.md): Drive new revenue with gift cards your team can sell and redeem from any FlexWash checkout.
- [Gift Card & Washbook Balance](https://docs.flexwash.com/operations/transactions/card-balance.md): Use this report to check on the balance of existing Gift Cards and Washbooks.
- [Full Refunds and Partial Refunds](https://docs.flexwash.com/operations/transactions/partial-refunds.md): Refund a whole order or any part of it in a few clicks, straight from the customer's record.
- [Auto Email Membership Receipts](https://docs.flexwash.com/operations/transactions/auto-email-receipts.md): This guide outlines the procedure for enabling email receipts on a customer's profile and sending emails, text message or print receipts via the Payment Tablets.
- [Customer Profile Search](https://docs.flexwash.com/operations/pay-tablets/customer-profile-search.md): This article serves as a comprehensive guide illustrating the step-by-step process for looking up an existing customer's profile using the pay tablet.
- [Manage Memberships](https://docs.flexwash.com/operations/pay-tablets/manage-memberships-tablets.md): Find customer's accounts and manage their membership directly from the Pay Tablets with these simple steps.
- [Billing History and Refunding Orders from the Pay Tablets](https://docs.flexwash.com/operations/pay-tablets/billing-and-refund-tablets.md): We show you how to find the Billing History of your members and how to refund an order directly from your Pay Tablets.
- [Text and Email Receipts](https://docs.flexwash.com/operations/pay-tablets/text-email-receipts.md): This article shows you how to Text and Email Receipts to your customers directly from your Pay Tablets
- [Print receipts](https://docs.flexwash.com/operations/pay-tablets/print-receipts.md): This article shows you how to print receipts from old orders directly from your Pay Tablets.
- [Lobby POS feature](https://docs.flexwash.com/operations/pay-tablets/lobby-pos-feature.md): This document serves as a comprehensive description and guide to the Lobby Point of Sale (POS) feature within our system. The Lobby POS is designed for purchases made directly in the physical lobby or customer-facing area of a business.
- [Memberships and Single Washes](https://docs.flexwash.com/operations/pay-tablets/memberships-and-single-washes.md): Learn how to sell membership and single wash using the payment tablet with this guide.
- [Damage Claims](https://docs.flexwash.com/operations/pay-tablets/damage-claims.md): Capture vehicle damage reports at the point of service, with photo and audio evidence attached automatically.
- [After Care](https://docs.flexwash.com/operations/pay-tablets/after-care.md): Ask every customer how their wash went before they leave the lot, and capture their feedback.
- [Memberships](https://docs.flexwash.com/memberships/membership.md): What is a membership package, membership benefit, and how to set them up
- [Reassign sale to another Employee](https://docs.flexwash.com/memberships/sales-reassign-employee.md): If a sale was processed while the wrong employee was logged in on the Flexwash device, you can reassign it to the correct one with these simple steps.
- [Membership Valid Until](https://docs.flexwash.com/memberships/valid-until.md): Understand exactly when members can wash and when billing runs.
- [Billing Date](https://docs.flexwash.com/memberships/billing-date.md): Predictable, transparent billing that members trust and operators rely on.
- [Prorated Charges](https://docs.flexwash.com/memberships/prorating.md): Fair, transparent billing that charges members only for time used.
- [Prepaid Memberships](https://docs.flexwash.com/memberships/prepaid-memberships.md): How to create a prepaid membership wash package.
- [Charging Credit Card on file](https://docs.flexwash.com/memberships/charging-card.md): This article shows you how to manually charge the credit card on file.
- [Freeze a Membership](https://docs.flexwash.com/memberships/freeze-memberships.md): Protect recurring revenue by offering members a temporary pause instead of cancellation.
- [Manual Status Changes](https://docs.flexwash.com/memberships/manual-status-change.md): Important information about manually changing membership statuses and how it affects reports.
- [Signed Terms and Conditions](https://docs.flexwash.com/memberships/signatures.md): This article shows you how to find customer's signatures and the Term and Conditions.
- [Network Tokens](https://docs.flexwash.com/memberships/network-tokens.md): Lower interchange fees and reduce involuntary churn with network-level payment tokens.
- [Orders](https://docs.flexwash.com/reports/orders.md): This report helps you find any order processed on your Car Wash.
- [Revenue Analytics](https://docs.flexwash.com/reports/revenue-analytics.md): This report gives you a breakdown of your revenue by wash package type.
- [Wash Analytics ](https://docs.flexwash.com/reports/wash-analytics.md): This report shows you a breakdown of your sales by package type & single vs member washes.
- [Membership Calculator](https://docs.flexwash.com/reports/membership-calculator.md): This tool allows you to project your membership growth based on different parameters such as average member sale price, amount of single washes sold, etc.
- [Membership LTV](https://docs.flexwash.com/reports/membership-ltv.md): This report shows you the Life Time Value of your members.
- [Promotions](https://docs.flexwash.com/reports/promotions.md): This report helps you track the performance of the promotions your Car Wash is offering.
- [Downsells Analytics](https://docs.flexwash.com/reports/downsells-analytics.md): See how many cancelling members your save offers rescue, and what those saves are worth in recurring revenue.
- [Upsell Analytics](https://docs.flexwash.com/reports/upsell-analytics.md): Prove which upsell offers actually earn their place: what was pitched, what converted, and what those conversions are worth.
- [CSA Performance](https://docs.flexwash.com/reports/csa-performance.md): Track the performance of your employees with precise metrics about their sales.
- [Sales Leaderboards](https://docs.flexwash.com/reports/sales-leaderboard.md): Set a sales target for your employees, track and display the results in real time. A great tool to motivate your team and increase your membership numbers!
- [Commissions](https://docs.flexwash.com/reports/commissions.md): Track commissions across your team.
- [Cash Deposits](https://docs.flexwash.com/reports/cash-deposits.md): Log daily cash deposits and track the cash flow of your Car Wash.
- [Deposits](https://docs.flexwash.com/reports/deposits.md): Reconcile bank deposits with daily sales and understand exactly where your revenue comes from.
- [Refunds Report](https://docs.flexwash.com/reports/refunds-report.md): You can get a breakdown by package and membership type of all the refunds that have been processed on your car wash.
- [Operating Profit](https://docs.flexwash.com/reports/operating-profit.md): Model true site operating profitability by pairing your real revenue and wash volume with your own cost assumptions.
- [Site Logs](https://docs.flexwash.com/reports/site-logs.md): Record the weather, downtime, and operational changes behind every swing in your numbers.
- [Fleet Activity](https://docs.flexwash.com/reports/fleet-activity.md): See fleet usage and unbilled revenue across every account and location, then export exactly what you need to invoice.
- [Single Wash Package](https://docs.flexwash.com/configuration/wash-menu/single-wash-package.md): We show you how to set up a new single Wash Package.
- [Membership Packages](https://docs.flexwash.com/configuration/wash-menu/membership-package.md): How to create a membership package.
- [Add-On Services](https://docs.flexwash.com/configuration/wash-menu/addon-services.md): You can set up services that your customers can add up to the wash packages at the moment of the purchase.
- [Retracts](https://docs.flexwash.com/configuration/wash-menu/retracts.md): Protect the vehicles your equipment should not touch. Skip any piece of the tunnel for a single car, without slowing the line.
- [Auto Retracts](https://docs.flexwash.com/configuration/wash-menu/auto-retracts.md): Save retract settings to a vehicle so the right equipment retracts automatically, on every visit, at every site.
- [Store Items](https://docs.flexwash.com/configuration/wash-menu/store-items.md): These products are available for purchase within the car wash facility and include a variety of items such as beverages, snacks, and air fresheners.
- [Loyalty Points](https://docs.flexwash.com/configuration/wash-menu/loyalty-points.md): Increase repeat visits and average ticket value with a flexible, built-in loyalty program.
- [Taxes](https://docs.flexwash.com/configuration/wash-menu/taxes.md): We show you how to set up taxes for the wash packages you sell.
- [Terms and Conditions](https://docs.flexwash.com/configuration/wash-menu/terms-and-conditions.md): Upload the Terms & Conditions that your customers will sign when they enroll in a membership.
- [Washbooks](https://docs.flexwash.com/configuration/wash-menu/washbooks.md): Learn how to create and configure Washbooks, including pricing and location-specific settings.
- [Pay Tablet Simulator](https://docs.flexwash.com/configuration/testing/pay-tablet-simulator.md): Test your wash menu, pricing, and promotions against live data from your browser, no lane required.
- [Deductions](https://docs.flexwash.com/configuration/pricing-and-promotions/deductions.md): Understand exactly how pricing adjustments work in FlexWash, and when to use each deduction type with confidence.
- [Promotions](https://docs.flexwash.com/configuration/pricing-and-promotions/promotions.md): Create controlled, customer-initiated offers that increase conversion, protect revenue, and provide clear attribution across marketing channels.
- [Upsells](https://docs.flexwash.com/configuration/pricing-and-promotions/upsells.md): Increase revenue and membership conversions with targeted upsell offers that appear at checkout when customers qualify.
- [Downsells](https://docs.flexwash.com/configuration/pricing-and-promotions/downsells.md): Reduce churn and protect recurring revenue by offering customers targeted alternatives before they cancel their membership.
- [Discounts](https://docs.flexwash.com/configuration/pricing-and-promotions/discounts.md): Configure staff-applied price reductions on wash packages with clear controls, role-based access, and consistent pricing behavior.
- [ ECommerce](https://docs.flexwash.com/configuration/portals/signup-and-member-portals.md): You can control what packages are available online in the sign up and purchase portals.
- [ Member Portal](https://docs.flexwash.com/configuration/portals/management-portal.md): Reduce support volume by letting members manage their own accounts online.
- [ Sign Up Portal](https://docs.flexwash.com/configuration/portals/sign-up-portal.md): Convert website visitors into members with an embeddable sign-up form.
- [Purchase Portal](https://docs.flexwash.com/configuration/portals/purchase-portal.md): Sell washes, gift cards, and wash books online with an embeddable purchase portal.
- [Promotion Portal](https://docs.flexwash.com/configuration/portals/promotion-portal.md): Capture leads and distribute unique promotion codes directly from your website.
- [Users](https://docs.flexwash.com/configuration/users-and-admin/users.md): This article shows you how to create an admin user for an employee.
- [Roles](https://docs.flexwash.com/configuration/users-and-admin/roles.md): Give every user the access they need, and nothing more.
- [Employees](https://docs.flexwash.com/configuration/users-and-admin/employees.md): Give every team member a personal POS login and control exactly what they can do.
- [Guide to the Flexwash Admin Site](https://docs.flexwash.com/configuration/users-and-admin/admin-guide.md): This video gives you a quick walktrough to your Flexwash Admin Site.
- [Car Wash Config](https://docs.flexwash.com/configuration/users-and-admin/car-wash-config.md): Manage site-level settings to streamline operations and maintain a consistent on-site experience.
- [Time Clock](https://docs.flexwash.com/configuration/users-and-admin/time-clock.md): Schedule your crew, track every punch, and see labor cost against the schedule you published, without paying for a separate workforce app.
- [Overview](https://docs.flexwash.com/configuration/fleets/overview.md): Win commercial and fleet volume with contract-friendly pricing. FlexWash supports discounted unlimited memberships, fleet tender billing, and pre-sold wash bundles, with a dedicated report to reconcile it all.
- [Tender to Fleet](https://docs.flexwash.com/configuration/fleets/tender-to-fleet.md): Let fleet vehicles wash now and invoice later, even where the license plates are not fixed like a rental fleet.
- [Discounted Unlimiteds](https://docs.flexwash.com/configuration/fleets/discounted-unlimiteds.md): Offer fleet accounts member-style unlimited washing at a contract rate, without putting the deal on your retail menu.
- [Pre-Sold Wash Bundles](https://docs.flexwash.com/configuration/fleets/pre-sold-wash-bundles.md): Collect fleet revenue up front by selling washes in bulk, then let the account redeem them over time.
- [Non-Member Imports](https://docs.flexwash.com/data-import/non-member-imports.md): Bulk-load gift cards, wash books, promotion codes, and vehicles into FlexWash with a validate-first workflow that protects your data.
- [Gift Card Import](https://docs.flexwash.com/data-import/gift-cards-import.md): Pre-load gift cards in minutes so your team can start selling and redeeming on day one.
- [Wash Book Import](https://docs.flexwash.com/data-import/wash-books-import.md): Migrate prepaid wash bundles from a legacy system without losing partial usage or customer-attached history.
- [Promotion Code Import](https://docs.flexwash.com/data-import/promotion-instances-import.md): Bulk-load thousands of unique promo codes for your next direct-mail or partner campaign without lifting a finger past the upload.
- [Voucher Code Import](https://docs.flexwash.com/data-import/external-voucher-codes-import.md): Turn a partner's spreadsheet of codes into ready-to-send offers in minutes, with validation that catches bad codes before a customer ever sees one.
- [Vehicle Import](https://docs.flexwash.com/data-import/vehicles-import.md): Onboard fleet rosters and house accounts in a single upload, with optional memberships, normalized plates, and full audit trail.
- [Contact Import](https://docs.flexwash.com/data-import/contacts-import.md): Bring your contacts into FlexWash in minutes and start marketing to consent-verified lists right away.
- [Interim Import](https://docs.flexwash.com/data-import/interim-import.md): Switch POS systems without the usual migration headaches.
- [Interim Lookup](https://docs.flexwash.com/data-import/interim-lookup.md): Recognize a member at a site that has not converted yet, from any phone, using nothing but their license plate.
- [Member Token Migration](https://docs.flexwash.com/data-import/member-token-migration.md): Switch POS systems safely with zero downtime.
- [Manual Member Migration](https://docs.flexwash.com/data-import/manual-member-migration.md): Re-tokenize members at the pay tablet and sidestep per-token exit fees.
- [Prepaid Members & Loyalty Points](https://docs.flexwash.com/data-import/prepaid-members-import.md): Carry every prepaid membership and loyalty balance into FlexWash so day-one customers feel no disruption at the gate.
- [Overview](https://docs.flexwash.com/marketing-and-ai/flex-engage/overview.md): FlexEngage is a comprehensive customer engagement platform that lets you market to customers based on their behaviors. FlexWash ties contact info to license plates so that you can use wash history to segment and re-target customers.
- [SMS Requirements](https://docs.flexwash.com/marketing-and-ai/flex-engage/sms-requirements.md): Set up 10-DLC compliance for SMS marketing with FlexEngage. Register your brand, configure your privacy policy, and embed an opt-in form on your website.
- [Email Domain](https://docs.flexwash.com/marketing-and-ai/flex-engage/email-domain.md): Send FlexEngage email from your own domain so every campaign carries your brand, lands in the inbox, and replies come back to you.
- [Configuring Messages](https://docs.flexwash.com/marketing-and-ai/flex-engage/configuring-messages.md): Build targeted campaigns by combining filters with AND/OR logic, choosing a delivery channel, and scheduling when messages go out.
- [Filters](https://docs.flexwash.com/marketing-and-ai/flex-engage/filters.md): Target the right customers at the right time with behavioral filters that segment your audience based on wash history, membership status, loyalty activity, and more.
- [External Vouchers](https://docs.flexwash.com/marketing-and-ai/flex-engage/external-vouchers.md): Partner with local businesses and reward your customers with real, scannable offers, delivered automatically by FlexEngage.
- [Customer Journeys](https://docs.flexwash.com/marketing-and-ai/flex-engage/customer-journeys.md): Turn lifecycle moments into automated, multi-step messaging that grows membership, rewards loyalty, and recovers revenue, all from a single visual builder.
- [Customer Journeys (Manual)](https://docs.flexwash.com/marketing-and-ai/flex-engage/customer-journeys-legacy.md): Chain individual messages and promotions into multi-step journeys using filters and campaign history.
- [Audio Recordings](https://docs.flexwash.com/marketing-and-ai/flex-assist/audio-recordings.md): Listen to the audio recordings of each sale to help your team improve their membership conversion rates.
- [Frequent Customers](https://docs.flexwash.com/marketing-and-ai/flex-assist/frequent-customers.md): The most frequently washed vehicles with a breakdown of the employees that have assisted them.
- [Member Plate Changes](https://docs.flexwash.com/marketing-and-ai/flex-assist/plate-changes.md): This tool shows you the members that have swapped license plates.
- [Manual Gate Opens](https://docs.flexwash.com/marketing-and-ai/flex-assist/manual-gate-opens.md): This report shows all the times that the gates were opened manually by your employees.
- [Skip Queue Washes](https://docs.flexwash.com/marketing-and-ai/flex-assist/skip-queue.md): Get a precise timestamp of every time that the Skip Queue option is used on your Car Wash.
- [Promotions](https://docs.flexwash.com/marketing-and-ai/flex-assist/promotions.md): This tool shows you a breakdown of the promotions sold by your employees.
- [Discounts](https://docs.flexwash.com/marketing-and-ai/flex-assist/discounts.md): This tool provides a breakdown of the discounts processed by your employees.
- [Network](https://docs.flexwash.com/technical/hardware/network.md): FlexWash On Prem Network
- [Tunnel Tablet](https://docs.flexwash.com/technical/hardware/tunnel-tablet.md): Load every vehicle into the wash queue with a rugged, flexible loader screen.
- [Switch and Access Point Indicator Lights](https://docs.flexwash.com/technical/hardware/switch-access-point-lights.md): This article shows you how to read the indicator lights on the Switch and Access Point.
- [LPR and RFID Limitations](https://docs.flexwash.com/technical/hardware/lpr-rfid.md): Known failures in License Plate Recognition (LPR) and Radio Frequency Identification (RFID), why they occur, and how to resolve them.
- [Magnetic Gates](https://docs.flexwash.com/technical/hardware/magnetic-gates.md): Basic troubleshooting steps for the Magnetic gates.
- [Elka Gates](https://docs.flexwash.com/technical/hardware/elka-gates.md): Specific config for gate queue stacking.
- [Relay Gates](https://docs.flexwash.com/technical/hardware/relay-gates.md): Integrate gates with FlexWash using the Moxa ioLogik E1214.
- [RFID Reader](https://docs.flexwash.com/technical/hardware/rfid-reader.md): This article describes how to verify and troubleshoot the FlexWash RFID reader.
- [Receipt Printer](https://docs.flexwash.com/technical/hardware/receipt-printer.md): Reliable, network-attached receipt printing at every Pay Tablet keeps the lane moving and keeps customers happy.
- [Cellular Failover](https://docs.flexwash.com/technical/hardware/cellular-failover.md): If your Internet Service Provider is down, our system will switch to cellular internet to keep your Car Wash operational.
- [No FlexWash Network](https://docs.flexwash.com/technical/hardware/no-flexwash-network.md): Running FlexWash without the network stack.
- [PoE Calculator](https://docs.flexwash.com/technical/hardware/poe-calculator.md): Check a site's whole device build against its switch budget.
- [Controller Integrations](https://docs.flexwash.com/technical/controllers/controller-integrations.md): Pre-built integrations with the controllers car washes already run on, so you can switch to FlexWash without rewiring your tunnel.
- [No Controller Integration](https://docs.flexwash.com/technical/controllers/no-controller-integration.md): Run FlexWash even without a controller integration. Keep your existing signaling workflow and gain a modern POS, CRM, and analytics layer on top of it.
- [r-TC Network](https://docs.flexwash.com/technical/controllers/rtc-network.md): How to connect FlexWash to an r-TC controller
- [r-TC (Laguna)](https://docs.flexwash.com/technical/controllers/rtc-laguna.md): Bring your existing Laguna r-TC tunnel controller onto FlexWash. No hardware replacement, no rewiring the tunnel.
- [Pay Tablet Issues](https://docs.flexwash.com/technical/troubleshooting/pay-tablet-troubleshooting.md): This guide covers troubleshooting a FlexWash Pay Tablet.
- [Tunnel Tablet Issues](https://docs.flexwash.com/technical/troubleshooting/tunnel-tablet-issues.md): Keep cars moving by quickly diagnosing a stalled tunnel tablet.
- [Pay Terminal Issues](https://docs.flexwash.com/technical/troubleshooting/pay-terminal-issues.md): Built-in hardware diagnostics and clear recovery steps keep your Pay Terminals taking payments.
- [On Prem Issues](https://docs.flexwash.com/technical/troubleshooting/prem-issues.md): Basic troubleshooting steps for your Flexwash devices.
- [Network Issues](https://docs.flexwash.com/technical/troubleshooting/network-issues.md): Diagnose a network problem at your site, and factory reset an access point or switch when that is the fix.
- [Controller Issues](https://docs.flexwash.com/technical/troubleshooting/controller-issues.md): Pinpoint where a wash failure starts so you get back to washing cars fast.
- [Gates Not Opening](https://docs.flexwash.com/technical/troubleshooting/gates-not-opening.md): The gate works by hand but ignores FlexWash? It is almost always the programming mode, and it takes two minutes to fix at the gate.
- [Gates Stuck Open](https://docs.flexwash.com/technical/troubleshooting/gates-stuck-open.md): A gate that will not move is usually a key switch someone left turned, not a fault. Check it before anything else.
- [Gates Opening Randomly](https://docs.flexwash.com/technical/troubleshooting/gates-opening-randomly.md): Also known as 'Gate Queue Out of Sync', this issue occurs when a tunnel gate opens on its own and backs up the queue.
- [Contact Support from Pay Tablets](https://docs.flexwash.com/technical/troubleshooting/contact-support.md): You can reach out to our Customer Support team directly from the Pay Tablets.
- [Refresh Config](https://docs.flexwash.com/technical/troubleshooting/refresh-config.md): After updating wash packages, prices, or other settings, it is necessary to select the Refresh Config option to ensure the changes are visible on the pay tablet.
- [Flexwash API](https://docs.flexwash.com/technical/api/flexwash-apis.md): List of available APIs from Flexwash.
- [Car Wash Industry Glossary](https://docs.flexwash.com/glossary/overview.md): Every vendor names the same equipment differently. A pay kiosk is an XPT at DRB and an X-Station at Washify, and operators use lingo no manual defines. This glossary defines the vocabulary of the car wash industry and maps each vendor name to its equivalents.
- [Tunnel Equipment](https://docs.flexwash.com/glossary/tunnel-equipment.md): Brushes, wraps, mitters, arches, conveyors, and dryers go by different names at every manufacturer. This page defines the physical equipment of a car wash tunnel and maps each maker's product names to the generic component.
- [Tunnel Controllers and Automation](https://docs.flexwash.com/glossary/tunnel-controllers.md): The tunnel controller fires every piece of equipment as cars move down the conveyor, and every vendor names theirs differently. This page defines controllers from the r-TC and TunnelWatch to Wash Pilot, plus the sensors, signaling, retracts, and anti-collision systems around them.
- [Kiosks and Payment](https://docs.flexwash.com/glossary/kiosks-payment.md): A pay kiosk is an XPT at DRB, an X-Station at Washify, and an Auto Sentry at ICS. This page defines pay terminals, kiosks, POS hardware, and payment devices across every vendor.
- [Vehicle ID, Gates, and Site Network](https://docs.flexwash.com/glossary/vehicle-id-gates.md): LPR cameras, RFID tags, gate systems, and site networking decide who gets in and how the wash knows a member. This page defines the vehicle identification and site infrastructure layer.
- [Software and Platforms](https://docs.flexwash.com/glossary/software.md): POS suites, back-office dashboards, membership platforms, and their modules, defined and mapped across vendors so a Patheon, CWA, or Clarity reference is never a mystery.
- [Chemistry and Water Systems](https://docs.flexwash.com/glossary/chemistry.md): Presoaks, triple foam, drying agents, and the backroom equipment that doses them. This page defines wash chemistry terms and the water treatment systems behind a spot-free rinse.
- [Business and Membership](https://docs.flexwash.com/glossary/business.md): Capture rate, churn, ARPM, wash formats, and the M&A vocabulary of a consolidating industry. This page defines how car wash operators and investors measure and talk about the business.
- [Operations](https://docs.flexwash.com/glossary/operations.md): The day-to-day vocabulary of running a wash: roles, procedures, policies, and maintenance terms as operators actually use them.
- [Operator Lingo](https://docs.flexwash.com/glossary/lingo.md): The informal slang of car wash floors and forums, the terms no vendor manual defines, collected with sources and honest confidence ratings.
- [Manufacturers and Vendors](https://docs.flexwash.com/glossary/manufacturers-vendors.md): Who makes what in the car wash industry: equipment manufacturers, software vendors, chemistry companies, and the chains and platforms consolidating the space.


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