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A factory reset clears a device’s configuration and takes it offline until it is brought back onto the network. It fixes a narrow set of problems. Work the table below first, because most issues are power, cabling, or a recent change.

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Check these first

A reset never fixes power, cabling or interference. It also does not update firmware.

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When to reset

  • Equipment from another deployment. A device previously set up at another site or by a previous owner still belongs to that deployment and will not join yours until it is cleared.
  • Stuck adopting. The device cycles between adopting and failed after cabling, power, and firmware have been ruled out.
  • Corrupted configuration. The device will not finish starting up after a power loss during an update.

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Before you reset

  • Identify the device. Read the model line on its label: U6-Mesh, U7-Pro-Outdoor, USW-Pro-24-PoE, or USW-Flex. Steps differ between them.
  • Close the lane. Do this before opening or after close, never with cars in the tunnel.
  • Reset one device at a time, then confirm it came back before touching another.

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Reset the device

Every one of these devices resets the same way: hold the recessed “reset” button until the indicator changes, release, and wait for steady white.
1

Leave the device powered

It must stay powered for the whole reset. Never hold the button while plugging it in, which starts recovery mode instead of a reset.
2

Press and hold the reset button

Use a paperclip or SIM tool if the button is recessed. Hold until the indicator changes, then release immediately. About five seconds. Do not exceed ten.
3

Wait for the restart

The device powers down its indicator, boots, then settles on steady white. Steady white means it is cleared and ready to be brought back onto the network.

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Where the button is, and what to watch

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Device Layout

U6-Mesh. U6 Mesh reset button U7-Pro-Outdoor. U7 Pro Outdoor reset button USW-Pro-24-PoE. USW Pro 24 PoE rear panel reset button
Resetting either switch drops network settings and power to everything connected to it at once, which can include tunnel controllers, terminals, gates, cameras, and readers. Photograph the front of the switch with all cables in place before you start.

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Confirm it worked

Watch for the restart, not just the light. A device that was never set up also sits at steady white, so the proof is seeing the lights go out, the device boot, and then settle.

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After the reset

The device is cleared but not yet on your network. Contact support to finish it. We clear it from the deployment that previously managed it, bring it onto your site, re-apply port and wireless settings, and update firmware if that was the original problem.