Memberships
What is a membership package, membership benefit, and how to set them up
Membership Benefit
Membership benefit is what you get when you redeem an unlimited membership, an express wash, or a full service wash. Membership benefits can be set as recurring or interval (once per X). Promotion is when they come in with a QR code and get some kind of discount. discount is a non-promotional discount. Promotion or membership benefits can apply to a package that is redeemable via points. We would grab all orders in a given date range (today on the dashboard, a range on the sale summary) and:
- Classify it by the package the order is linked to
- Classify it as either a member or single wash based on if the order had any associated membership benefit
- Classify the memberships as a re-bill or new sign up based on the customer’s history
Check our Sign up new member article.
Membership Package
Subscription where customers pay a monthly fee for regular washes. Instead of paying each time, they get a set number of washes or unlimited washes during the membership period. Some packages may also include extras like discounts on other services or faster service.
Troubleshooting:
Editing the Wrong Benefit Configuration
If the wrong benefit has been configured for a package, it can be easily edited in the system. To do this, navigate to the benefit settings for the specific package. Once there, you can select the correct benefit wash package from a list of available options. This allows you to ensure that the appropriate benefit, such as a different wash package or membership type, is applied based on the customer’s eligibility. The system will then automatically update the benefit configuration for the package to reflect the correct settings.
Check our article about invalidating memberships that are cancelled early.
Unattended Benefit for Self-Serve Lanes
This benefit is automatically applied in the unattended lane. For example, a vehicle with a membership linked to the “Express Membership” package (type: membership) may have a benefit called “Express Unlimited,” which is set as the Unattended Default. This benefit is linked to the “Express Wash” package (type: express).
When this customer arrives, the gate will automatically open for them, and the benefit will be applied automatically, granting them an “Express Wash.”