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Upsells help you increase average ticket value and grow membership conversions by presenting relevant upgrade and offer options at the point of sale. When a customer qualifies, FlexWash displays upsell offers directly on the Pay Tablet. Upsells work with both single washes and membership packages, giving you flexible ways to drive incremental revenue.

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Qualification Rules

Upsells are shown only when a customer meets qualifying conditions. FlexWash supports the following common qualification types:
  • Never Member. The customer has never held a membership.
  • New Customer. The customer has no wash purchase history.
  • Active Member. The customer currently has an active membership.
  • Former Member. The customer cancelled more than X months ago.
The Active Member qualification lets you offer existing members additional services. A promotion or upsell cannot be applied to a customer’s active subscription.

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Discount Configuration

Upsells can include pricing incentives that make the offer compelling at checkout:
  • Fixed Discount. A specific dollar amount off the upsell item.
  • Percentage Discount. A relative discount based on the upsell price.
  • Fixed Price. A set price for the upsell offer, regardless of the original price.
For membership upsells, you can also define:
  • Discount Amount. The value of the discount per billing cycle.
  • Number of Months. How long the discount should remain active.
  • Delay Months. How many months after purchase before the discount begins.
Example: Upsell configuration with a first month discount The example above shows an Upsell configured to offer a deducted price on the first month for the top two membership packages. As shown below, the attendant is prompted to offer the top-tier memberships for $10 on the first month.
  • Includes a scripted pitch.
  • Optional image shown to the customer.
  • Normal pricing resumes after the promo period.
Upsell prompt on the pay tablet
Only 1 Upsell can be displayed on the Pay Tablets. If more than 1 Upsell is created and enabled, the first one will be the one displayed.

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Best Practices

  • Use targeted offers for specific customer groups, such as New Customers or Former Members.
  • Show relevant visuals and clear pitches to increase customer engagement.
  • Balance discount depth with margin impact. Meaningful offers perform better without eroding profitability.

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Measuring Your Upsells

Once upsells are live, Upsell Analytics shows how each offer performs: pitches recorded, conversions, member signups, and the membership revenue those signups earned. Access requires the Upsell Analytics report permission.