Member Portal

Documentation Index

Fetch the complete documentation index at: https://docs.flexwash.com/llms.txt

Use this file to discover all available pages before exploring further.

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iFrame

In the Website page under the Admin section you can copy the HTML for the member portal iFrame. A preview box for testing is available in the same section.

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Login

Members log in to the portal via their phone number. We text them a 6-digit authorization code to complete login. If they are an imported member and we do not have a phone number on file, they can enter the license plate and last 4 digits of the card on file to log in.

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Management

Once logged in a member will have access to the following:

• View bill date and card on file
• View calculated savings only if they have saved money as a member
• Change plans, freeze, or cancel
• Add additional vehicles
• Update the card on file
• View order history

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Cancellation

If a member cancels they select from the following list of reasons. The order is randomized to distribute arbitrary selections evenly. Cancellation reason data is available in the Membership Analytics report.

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Changing Plans

If a member downgrades plans this will be saved and applied on the next bill date. This ensures they continue to get the current membership they have already paid for. If a member upgrades plans they will be prompted & charged the prorated amount.