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Overview

Discounts are manually applied deductions used by staff to adjust pricing at checkout. They are designed for controlled, operational use cases where authorized team members apply a price reduction directly on FlexWash devices. Discounts do not require customer action and are never applied automatically. This ensures pricing adjustments remain intentional and role-restricted.
Discounts used during a membership sign up will only apply to the first month and they DO NOT show up in the reports like normal discounts. Therefore discounts on membership sign up are a workaround that should be rarely used.

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Creating a Discount

When creating a Discount, you define how the price adjustment works and who is allowed to apply it. Dscntmain1

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Name

Enter a clear, descriptive name for the Discount. This name appears on FlexWash devices and in transaction records, so it should reflect the purpose of the pricing adjustment.

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Discount Type

Choose how the discount value is determined:
  • Fixed — Applies a predefined dollar and cent amount.
  • Percentage — Applies a percentage-based reduction, not supported for membership packages.
  • Variable — Allows the discount amount to be entered manually on the FlexWash device at the time of checkout.
Variable discounts are typically used when staff discretion is required.
We recommend using promotions and upsells for memberhsip packages to have more qualificaiton control. If you do use a discount for a membership only used fixed pricing. Create copies of a discount with the right price and package combo to satisfy a % discount on different packages.

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Roles

Select the minimum organizational role required to apply this Discount. Only staff members with the selected role (or higher) will see and be able to use the Discount on FlexWash devices.

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Wash Packages

Choose which wash packages are eligible for this Discount. The Discount can only be applied to the selected packages.

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Enable

Ensure the Enabled option is checked. Disabled Discounts are not visible and cannot be applied on FlexWash devices.

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Setting Display Order

Control the order in which Discounts appear on the POS. By default, Discounts display in the order they were created. To change the display order:
  1. Navigate to Wash Menu > Discounts.
  2. Click Edit Order in the top-right corner of the table.
  3. Drag and drop rows using the handle that appears on the left of each row.
  4. Click Save Order to apply your changes, or Cancel to discard them.
Place the most frequently used Discounts at the top for faster access at checkout.

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How Discounts Are Applied

  1. A staff member initiates checkout on a FlexWash device.
  2. An authorized role selects a Discount from the available options.
  3. The Discount value is applied to an eligible wash package.
  4. The adjusted price is reflected immediately before payment.
Dscntmain2 All Discount usage is recorded for reporting and review.

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Key Benefits

  • Full control through manual, role-based application.
  • Flexible pricing using fixed, percentage, or variable values.
  • Clear accountability for staff-applied adjustments.
  • Consistent behavior across locations and devices.
Reorder Discounts