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A magic link is a personal link you add to a FlexEngage message. When a member taps it, FlexWash signs them in for one specific task and takes them straight to it, skipping the member portal login entirely. Every extra step between your message and the action you want costs you members. Forgotten passwords, one-time codes, and menus to dig through all give a member a reason to walk away. Magic links remove those steps: the member taps and lands exactly where they need to be. Magic Links list

Update Payment Method

Lets a member whose payment failed put a new card on file and retry the charge, without signing in. The page finds the failed membership on its own, so there is nothing to configure beyond a name.
Open FlexEngage -> Magic Links in the left navigation, click Create magic link, and pick the link type. Create magic link form
1

Name the link

Enter a Name, such as “Failed Payment Card Update”. Only your team sees the name. It labels the link in the Magic Links list and in the message builders.
2

Enable it

Leave Enabled on to make the link available in your messages. Click Save.
The link type cannot be changed after creation. Links already sent were created for that type, so to offer a different task, create a new magic link.
Managing magic links and viewing their insights requires the Flex Engage Magic Links permission on the user’s role. Admins always have access. Users who can edit Smart Messaging, Scheduled Blasts, or Journeys can pick an existing magic link in their messages. Magic links work in Scheduled Blasts, Smart Messaging, and Customer Journeys, on both the SMS and email channels. In the Delivery Channels card:
1

Pick the magic link

Select it in the Magic Link (optional) dropdown. The dropdown lists only enabled magic links.
2

Insert the link

For SMS, click the Magic Link variable button to insert {{magicLink}} into the message. The button stays disabled until you pick a magic link. For email, place {{magicLink}} in the email body, for example as the target of a button or link.
SMS channel with a magic link selected At send time, FlexEngage replaces {{magicLink}} with a link that is unique to each recipient. A member who receives the message on both SMS and email gets a separate link on each channel, so insights show which channel they opened it from.

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What the Member Sees

The link opens a mobile-friendly page branded with your organization’s logo, or its name if no logo is set. For Update Payment Method, the page shows:
  • The car wash the membership belongs to and the card currently on file
  • Each vehicle on the membership, with its plan, monthly price, and a Payment failed or Active badge
  • A card form to enter a new card
Update payment method page
When the member saves a new card, FlexWash stores it and retries the failed membership charge immediately:
  • Charge succeeds: the member sees “Your membership is active again” with a link to their receipt.
  • Charge declined: the member sees the decline and can try a different card. The link stays usable until it expires. The new card stays on file, so the nightly billing run charges it as well.
If the member opens the link after their payment is already fixed, the page confirms their payment is up to date. Each link works for 72 hours after it is sent. The member can open it as many times as they need within that window. When a member opens a link that has expired, the page explains that the link is no longer valid and redirects them to your member portal sign-in, where they can sign in with their phone number and update their card there.

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Tracking Results

The Magic Links list shows, for each link:
  • Links sent: how many personal links went out
  • Redeemed: how many were opened while still valid, and the share of links sent
  • Completed: how many finished the task, and the share of links sent. For Update Payment Method, a link completes when the new card is charged and the membership is active again.
  • Last sent: when the most recent link went out
Click the Links sent count to open the link’s insights. Magic link insights Insights cover any date range, with Last 7 days, Last 14 days, and Last 30 days presets, and include:
  • Summary tiles: links sent, redeemed, completed, and the median time from send to redeem
  • Links per day: each day’s sends, split into completed, redeemed but not completed, and not redeemed
  • Time from send to redeem: how quickly members act, from under one hour to two to three days
  • Recent links: each link’s send time, customer, channel, and when it was redeemed and completed

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Disabling and Deleting

Turn off Enabled to pause a magic link, or delete it from the Magic Links list. Use the Enabled only switch to hide disabled links from the list.
Disabling or deleting a magic link immediately stops every link already sent from it. Members who tap one are sent to the member portal sign-in instead. Messages that still use the magic link fail to send until you pick an enabled magic link or remove {{magicLink}} from the message. The message builder flags these messages with a warning.