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A Family Plan keeps several vehicles on a single customer account. The customer holds one membership, and each vehicle on it has its own subscription and package. When a customer adds another vehicle, you attach it to their existing account in a few taps at the Pay Tablet instead of creating a separate customer.

One account, one card

Every subscription on the plan bills to the same card on file on one shared date, so the customer is billed once each cycle, not once per vehicle.

Fair, prorated billing

The new vehicle joins the member’s current cycle, so the first charge covers only the days remaining until their next billing date.

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Adding a Vehicle to a Family Plan

1

Select a membership for the new vehicle

At Checkout, an unrecognized license plate shows as a New Customer. Under Membership, select the package for the new vehicle, then tap Sign Up.
Selecting a membership package at Checkout for a new plate
2

Enter the member's details

Enter the customer’s Name and Phone Number, and opt them into marketing if they agree. When the package has terms configured, the member also reviews the Terms and Conditions and signs. Tap Sign Up.
Enter the phone number already on the existing member’s account. FlexWash uses the phone number to find the account this vehicle should join.
Membership signup form with name, phone number, terms, and signature
3

Select the existing member

FlexWash lists the accounts that match the phone number you entered. Each card shows the member’s name, the card on file, and the vehicles already on the account. Tap the member you want to add this vehicle to.
List of existing members matched by phone number
4

Review the prorated charge and confirm

The prorated amount appears on the right, itemized as the package price less a Prorate Discount. Tap Confirm to charge the member’s card on file and add the vehicle to their account. For how this amount is calculated, see Prorated Charges.
Prorated charge summary with Confirm button