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Documentation for how to install and use FlexWash

Introduction

FlexWash Docs

Basic troubleshooting steps for your Flexwash devices.

On Prem Issues

This video gives you a quick walktrough to your Flexwash Admin Site. 

Guide to the Flexwash Admin Site

How different parts of the dashboard are calculated

Dashboard

This article shows you how to create an admin user for an employee.

Users

This video shows you how to update a customer or member's information directly on your handheld device.

Update customer's information

This video shows you how to refund a fraction of a charge instead of a full refund.

Partial Refunds

This video shows you how to add a vehicle to a Family Plan.

Family Plan

This video shows you how to create and redeem Gift Cards directly from your handheld device.

Gift Cards

This article shows you how to print receipts from old orders on your handheld device.

Print receipts on handheld device

Update the Wash Menu on your handheld device with 2 simple steps.

Refresh Wash Menu on hanheld device

Instructions on how to access the wash queue on a tablet.

Wash Queue 

We show you how to set up a new Wash Package and how to edit an existing wash package.

Wash Package

This guide will show you how to create a new promotion.

Promotions

With Package Groups, your customers can redeem washes in different sites while allowing you to track the stats on the reports.

Package Groups

Retain customers and improve the rate of upgrades to premium packages with our Membership Benefits feature. 

Membership Benefits

You can set up services that your customers can add up to the wash packages at the moment of the purchase.

Add-On Services

Set up discounts that can be applied to your wash packages.

Discounts

We show you how to set up taxes for the wash packages you sell.

Taxes

This tool allows you to project your membership growth based on different parameters such as average member sale price, amount of single washes sold, etc. 

Membership Calculator

This report shows you the Life Time Value of your members.

Membership LTV

This report helps you find any order processed on your Car Wash.

Orders

This report shows you a breakdown of your sales by package type & single vs member washes.

Wash Analytics 

This report gives you a breakdown of your revenue by wash package type.

Revenue Analytics

This report helps you track the performance of the promotions your Car Wash is offering. 

You can get a breakdown by package and membership type of all the refunds that have been processed on your car wash.

Refunds Report

This report will show the influx of cash and credit card revenue for both single wash packages and memberships. 

Accounting

Track the performance of your employees with precise metrics about their sales.

CSA Performance

Set a sales target for your employees, track and display the results in real time. A great tool to motivate your team and increase your membership numbers!

Sales Leaderboards

What is a membership package, membership benefit, and how to set them up

Memberships

This video shows you the fastest way to sell a new membership on your handheld device.

Sign up new member

This video shows you how to freeze or pause an active membership for a determined period of time. 

Freeze a Membership

This video will show how to set a membership that was cancelled early in an invalid state to prevent abuse of promotions.

Invalidating memberships that are cancelled early

This video shows you how to find customer's signatures and the Term and Conditions.

Signed Terms and Conditions

The most frequently washed vehicles with a breakdown of the employees that have assisted them.

Frequent Customers

This tool shows you the members that have swapped license plates.

Member Plate Changes

This report shows all the times that the gates were opened manually by your employees.

Manual Gate Opens

Get a precise timestamp of every time that the Skip Queue option is used on your Car Wash.

Skip Queue Washes

This tool shows you a breakdown of the promotions sold by your employees.

This tool provides a breakdown of the discounts processed by your employees.

Network

Proper installation for optimal License Plate Recognition performance.

LPR Installation

This article provides an overview of common issues encountered in License Plate Recognition (LPR) and Radio Frequency Identification (RFID) systems.

LPR and RFID Limitations

Basic troubleshooting steps for the Magnetic gates. 

Magnetic Gates

Elka Gates

How to connect FlexWash to an rTC controller

rTC Network

This article describes how to verify and troubleshoot the FlexWash RFID reader.

RFID Reader

If your Internet Service Provider is down, our system will switch to cellular internet to keep your Car Wash operational.

Get Started

Essentials

Introduction