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Slowness or unable to process transactions

Restarting the Coordinator will cause all the devices to go down for up to 3 minutes.

  • If you notice any slowness or get any error messages when processing transactions on your Flexwash devices, the first troubleshooting step we recommend is restarting the Coordinator. You can do that by pressing and holding the power button on the front for 3 seconds.
  • Make sure that the devices are connected to the Flexwash wifi network.
  • Once the Coordinator has been power cycled, make sure that the wiring is set up correctly.

Please visit our Network article which includes a diagram of the correct wiring.

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Gates not opening for members

If the gates do not open automatically for a member, the first thing we want to verify is if it is due to a mechanical fault. Try to open the gate manually from the POS.

  • If it opens manually: Check the cameras. Most likely the camera is either off or offline. Check the ethernet cable and make sure it is well connected on the camera’s end and on the switch.

  • If it does not open manually: that indicates that the gate itself is the issue. Troubleshoot the gate.

    Magnetic Gates: click here for Troubleshooting steps.
    Elka Gates: click here for troubleshooting steps.

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RFID not reading tags

  • If the RFID scanner is not reading tags, the first thing we want to check is if it has power. Is there a red or green light on the circle highlighted on the image above? If there is no light on then that means it has no power. Verify that the cable is well connected on the other end. If possible, use a cable tester to make sure that it works.

  • Some make and model of vehicles are known to not be scanned properly by RFID scanners. Please read our article on LPR and RFID limitations for more information:

    Click here to visit our LPR and RFID limitations article.

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Washes not firing on the tunnel

If the washes are not firing inside the tunnel after a member goes trough or a car is sent, we want to verify if the problem is on the controller’s end or if it is on our end.

  • In order to determine that, you must send a wash directly from your controller. Depending on the make and model you have the way you send them will vary. Most, like the example above, have a keypad that allows you to fire a wash directly.
  • If the wash is still not firing directly from the controller, then you must contact the controller’s manufacturer.