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Short videos that show common tasks on the Pay Tablet and in the web app. Each video is a few minutes or less. Watch them in any order, or send one video to an employee who needs help with a specific task.

Daily operations

Run a health check when the car wash is down

Watch this first when a tablet does not work or you cannot take payments.

Opening test wash procedure

Run a test wash every morning, and after a site interruption to confirm the fix.

Contact support from the Pay Tablet

Clear an order, update the tablet, and contact support

Pay Tablet

Sell a single wash

Scan a license plate and sign up a member

See also Memberships and Single Washes.

Look up a membership and make account changes

See also Manage Memberships on Tablets.

Handle a member whose card is declined

How downselling works on the tablet

See also Downsells.

How personalized promotions work on the tablet

See also Promotions.
See also Lobby POS and After Care.

Web app

Find a customer and manage their membership

Update a payment method and review billing history

Upgrade and downgrade a plan

Cancel a customer

Marketing

Marketing features every owner should know

Marketing journeys