How Billing Dates Work
The billing date (billDateInMonth) is a number between 1 and 31. It’s set to the day the member signed up.
| Signup Date | Billing Date |
|---|---|
| January 5th | 5th |
| March 20th | 20th |
| July 31st | 31st |
When Billing Dates Change
Billing dates remain fixed in most situations:- Adding vehicles to the membership
- Upgrading or downgrading packages
- Normal monthly renewals
| Event | Original Billing Date | New Billing Date |
|---|---|---|
| Payment fails March 10th | 10th | - |
| Card updated, payment succeeds March 15th | 10th | 15th |
End-of-Month Billing Dates
Members with billing dates on the 29th, 30th, or 31st are billed on the last day of shorter months.| Billing Date | February (28 days) | April (30 days) | May (31 days) |
|---|---|---|---|
| 29th | 28th | 29th | 29th |
| 30th | 28th | 30th | 30th |
| 31st | 28th | 30th | 31st |
Adding Vehicles Mid-Cycle
When a member adds a vehicle mid-cycle, they pay a prorated amount for the remaining days until their next billing date. The billing date stays the same. Example:- Billing date: 20th
- Vehicle added: 10th (10 days remaining)
- Charge: prorated for 10 days
FAQ
Can members change their billing date?
Billing dates are set automatically and should not be changed manually. If you must you can manually edit a bill date in the CRM > Customer Profile.Why was a member charged on a different day?
Two possible causes:- Short month: Billing dates of 29th-31st shift to the last day of shorter months
- Payment recovery: A failed payment recovered on a different day shifts the billing date