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Overview

Possible causes include:
  • The device may have been tampered
  • The device may have a hardware defect or may have been dropped
  • The secure module may be unresponsive
Se

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Troubleshooting Steps

1

Reboot the terminal

Restart the device and check if the issue resolves.
2

Perform a battery reset

If the issue persists:
  • Power off the terminal
  • Remove the battery
  • Wait 5 minutes
  • Reinsert the battery
  • Power the device back on

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Next Steps

  • If the issue continues after completing the troubleshooting steps, please contact FlexWash Tech Support.