Upsells help you increase average ticket value and grow membership conversions by presenting relevant upgrade and offer options at the point of sale.
When a customer qualifies, FlexWash displays upsell offers directly on the Pay Tablet.
Upsells work with both single washes and membership packages, giving you flexible ways to drive incremental revenue.
Qualification Rules
Upsells are shown only when a customer meets qualifying conditions. FlexWash supports the following common qualification types:
- Never Member – The customer has never held a membership.
- New Customer – The customer has no wash purchase history.
- Active Member – The customer currently has an active membership.
- Former Member – Customers who cancelled more than X months ago.
By combining selective qualification with compelling offers, you can tailor upsells to each customer segment and drive higher conversions.
Discount Configuration
Upsells can include pricing incentives that make the offer compelling at checkout:
- Fixed Discount – A specific dollar amount off the upsell item.
- Percentage Discount – A relative discount based on the upsell price.
- Fixed Price – A set price for the upsell offer, regardless of the original price.
For membership upsells, you can also define:
- Discount Amount – The value of the discount per billing cycle.
- Number of Months – How long the discount should remain active.
- Delay Months – How many months after purchase before the discount begins.
Example:
The example above shows an Upsell configured to offer a deducted price on the first month for the top two membership packages.
As shown below, the attendant is prompted to offer the top-tier memberships for $10 on the first month.
- Includes a scripted pitch.
- Optional image shown to the customer.
- Normal pricing resumes after the promo period.
Only 1 Upsell can be displayed on the Pay Tablets. If more than 1 Upsell is created and enabled, the first one will be the one displayed.
Best Practices
- Use targeted offers for specific customer groups (e.g., “New Customers” or “Former Members”).
- Show relevant visuals and clear pitches to increase customer engagement.
- Balance discount depth with margin impact — meaningful offers perform better without eroding profitability.
Upsells should feel like value to the customer while encouraging slightly larger purchases. 