> ## Documentation Index
> Fetch the complete documentation index at: https://docs.flexwash.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Card Updater

> See exactly how many memberships the Card Updater saved and how much revenue it recovered for every dollar in fees.

Members' cards change all the time. Banks reissue cards after fraud, replace
lost cards, and issue new expiry dates. When the card on file goes out of date,
the next membership rebill declines and the member is at risk of churning.

The Card Updater fixes this before it happens. It receives updated card details
from the card networks and refreshes the card on file, so the membership rebill
goes through. The Card Updater report shows every rebill charged on an updated
card, the revenue those rebills recovered, and the fees they cost.

> [!NOTE]
>
> Card Updater billing starts on **October 20, 2026**. Fees apply to membership
> rebills charged on updated cards from that date onward.
> Any rebills charged before October 20, 2026 will show no fee.

## Accessing the report

In the left sidebar, click **Card Updater** in the **Reports** section.

![Card Updater in the Reports section of the left sidebar](https://mintcdn.com/flexwash/KtB27V0Ji9Wi0B4s/reports/card-updater/reports-sidebar.png?fit=max\&auto=format\&n=KtB27V0Ji9Wi0B4s\&q=85\&s=d9c9b8a8cf74d2f3713476fc41c5afdb)

The report opens with the last 30 days selected. Choose a different date range if needed, then click **Run**.

Use **Print** to print the report, or **Share** to send it to someone else.

![Card Updater report showing the KPI tiles and the Updated Cards table](https://mintcdn.com/flexwash/KtB27V0Ji9Wi0B4s/reports/card-updater/report.png?fit=max\&auto=format\&n=KtB27V0Ji9Wi0B4s\&q=85\&s=9e6836cc6828a731e62b5e2a647fbbe7)

### Permission

Viewing the report requires the **Card Updater Report** permission. It is off
by default. An admin can grant it by editing a role and
checking **Card Updater Report** in the **Reports** section.

![Card Updater Report permission in the Reports section of a role](https://mintcdn.com/flexwash/KtB27V0Ji9Wi0B4s/reports/card-updater/card-updater-permission.png?fit=max\&auto=format\&n=KtB27V0Ji9Wi0B4s\&q=85\&s=fb6789b88ef6ab0ee6946212bb4ae1fc)

For how to create and edit roles, see [Roles](https://docs.flexwash.com/configuration/users-and-admin/roles.md).

## KPI tiles

The tiles at the top of the report summarize the selected date range. Only
membership rebills count toward the report.

| Tile | Description |
| - | - |
| Memberships Saved | Number of distinct memberships rebilled on a card the Card Updater refreshed |
| Revenue Recovered | Total membership rebills collected on updated cards |
| Card Updater Fees | Total Card Updater fees for those rebills |
| Net Recovered | Revenue Recovered - Card Updater Fees |

The **Net Recovered** tile also shows how much revenue you recovered for every
\$1 in fees, for example "\$12.50 recovered per \$1 in fees."

A membership rebilled more than once on an updated card in the date range
counts once toward **Memberships Saved**, but each rebill adds to **Revenue
Recovered** and **Card Updater Fees**.

## Updated Cards table

The table lists every membership rebill charged on an updated card in the
selected date range, one row per rebill.

| Column | Description |
| - | - |
| Date | Date of the membership rebill |
| Car Wash | Location where the membership belongs |
| Customer | Member whose card was updated |
| Order | Membership rebill order charged on the updated card |
| Card | Last 4 digits of the updated card |
| What Changed | **Card Changed** for a new card number, or **Expiry Changed** for a new expiry date on the same card |
| Amount | Membership rebill amount collected |
| Fee | Card Updater fee for this rebill |

The **Amount** column adds up to the **Revenue Recovered** tile, and the
**Fee** column adds up to the **Card Updater Fees** tile.

## How fees are billed

Each membership rebill charged on an updated card carries a flat Card Updater
fee. The fee is set at the time of the sale, so a rebill keeps the fee in place
on the day it was charged.

The fee is withheld from your Adyen payout, the same way Adyen processing fees
are.

## Reconciling with the Deposits report

On the [Deposits](https://docs.flexwash.com/reports/deposits.md) report, Card Updater fees appear in their
own **Card Updater Fees** column, separate from Adyen processing fees. The
amount covers every day in the payout it was taken from.

To see the rebills behind a payout's fee:

1. On the Deposits report, click the amount in the **Card Updater Fees**
   column. Amounts of \$0.00 are not links.
2. The Card Updater report opens for that location, with the date range set
   to the payout's dates.
3. Check that the **Card Updater Fees** tile matches the amount on the
   Deposits report. The **Fee** column lists each rebill that makes up the
   total.


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