> ## Documentation Index
> Fetch the complete documentation index at: https://docs.flexwash.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Full Refunds and Partial Refunds
> How to process a full refund or a partial refund.
## Orders
Once you have located the customer's account, click on the **"Orders"** tab.
## Order Filter
Click on the "Order filter" option and a dropdown menu will pop up with 3 different options. **Washes** will show you the charges made for single wash purchases. **Recharges** will show the monthly charges made for memberships. **Other** will show any other type of purchase, like a store item or a gift card sale, for example. \
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Once you have selected the filter, click on the charge you want to refund from the list that will appear below.
## Type of Refund
Depending on the type of refund you need to process, select "Refund order" on the left side for a full refund, or "Partial refund" on the right if you only want to refund a fraction of what was charged.
[Click here for information about the Refunds Report.](https://docs.flexwash.com/essentials/refundsreport)