> ## Documentation Index
> Fetch the complete documentation index at: https://docs.flexwash.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Gift Cards

> Drive new revenue with gift cards your team can sell and redeem from any FlexWash checkout.

Gift cards are a low-effort way to bring new customers onto your lot and put cash on the books before a single car gets washed. FlexWash sells, scans, and redeems them on every checkout surface, and you can also hand a card to a customer without ringing up an order.

## Sell from a Pay Tablet

Gift cards appear alongside washes in the Pay Tablet menu.

<Steps>
  <Step title="Open the gift card tile">
    Tap a gift card from the **Washes** menu to start a sale.

    <Frame>
      <img src="https://mintcdn.com/flexwash/-skJ5Zr0XS2IRjgo/operations/transactions/gift-cards/gftcrd1.png?fit=max&auto=format&n=-skJ5Zr0XS2IRjgo&q=85&s=27de150850dffd59c57a42218a0ecc13" alt="Gift card tile in the Washes menu on a Pay Tablet" width="1495" height="657" data-path="operations/transactions/gift-cards/gftcrd1.png" />
    </Frame>
  </Step>

  <Step title="Scan or enter the code">
    You have two options:

    * **Scan Gift Card** to read the barcode from a physical card.
    * **Enter Gift Card manually** to type the code, then tap **Search**.

    <Frame>
      <img src="https://mintcdn.com/flexwash/-skJ5Zr0XS2IRjgo/operations/transactions/gift-cards/gftcrd2.png?fit=max&auto=format&n=-skJ5Zr0XS2IRjgo&q=85&s=a4c0deccfc068dfaa7d1dcea6b3bd070" alt="Gift card code entry modal" width="1002" height="351" data-path="operations/transactions/gift-cards/gftcrd2.png" />
    </Frame>

    <Note>
      Each gift card code must be unique within your organization. FlexWash rejects any attempt to create or import a card whose code matches an existing one, so you can correct the duplicate before issuing the card.
    </Note>
  </Step>

  <Step title="Enter the amount">
    Enter the amount the customer is paying for the card and tap **Confirm**.

    <Frame>
      <img src="https://mintcdn.com/flexwash/-skJ5Zr0XS2IRjgo/operations/transactions/gift-cards/gftcrd3.png?fit=max&auto=format&n=-skJ5Zr0XS2IRjgo&q=85&s=22c00106cf344b3694441ee5c89549f3" alt="Gift card amount entry on a Pay Tablet" width="804" height="328" data-path="operations/transactions/gift-cards/gftcrd3.png" />
    </Frame>
  </Step>

  <Step title="Finalize the sale">
    The card appears on the Order Summary. Pick a payment method below to close out the sale.

    <Frame>
      <img src="https://mintcdn.com/flexwash/-skJ5Zr0XS2IRjgo/operations/transactions/gift-cards/gftcrd4.png?fit=max&auto=format&n=-skJ5Zr0XS2IRjgo&q=85&s=98808612b5897102eaf2d02a632e04c6" alt="Gift card line item on the Order Summary" width="1525" height="661" data-path="operations/transactions/gift-cards/gftcrd4.png" />
    </Frame>
  </Step>
</Steps>

## Redeem from a Pay Tablet

Gift cards work as a tender on any sale.

<Steps>
  <Step title="Choose Gift Card as the payment method">
    After picking a wash package, select **Gift Card** as the payment method.

    <Frame>
      <img src="https://mintcdn.com/flexwash/-skJ5Zr0XS2IRjgo/operations/transactions/gift-cards/rdmgftcrd1.png?fit=max&auto=format&n=-skJ5Zr0XS2IRjgo&q=85&s=06dc77057c3ad0f9da0d4615d0c6f0f7" alt="Gift Card payment method on a Pay Tablet" width="1498" height="643" data-path="operations/transactions/gift-cards/rdmgftcrd1.png" />
    </Frame>
  </Step>

  <Step title="Scan or enter the code">
    Scan the customer's gift card, or type the code manually and tap **Search**.

    <Frame>
      <img src="https://mintcdn.com/flexwash/-skJ5Zr0XS2IRjgo/operations/transactions/gift-cards/rdmgftcrd2.png?fit=max&auto=format&n=-skJ5Zr0XS2IRjgo&q=85&s=ad2668a7c97d786ca4507f49d5b3fc58" alt="Gift card code entry during redemption" width="799" height="288" data-path="operations/transactions/gift-cards/rdmgftcrd2.png" />
    </Frame>
  </Step>

  <Step title="Choose how much to redeem">
    Tap **Autofill** to deduct the full payable amount from the card, or enter a smaller amount to split payment with another method. Tap **Confirm**.

    <Frame>
      <img src="https://mintcdn.com/flexwash/-skJ5Zr0XS2IRjgo/operations/transactions/gift-cards/rdmgftc3.png?fit=max&auto=format&n=-skJ5Zr0XS2IRjgo&q=85&s=d78c8ca0461e1ca0c6d2673648a98fd8" alt="Redemption amount entry with Autofill option" width="751" height="351" data-path="operations/transactions/gift-cards/rdmgftc3.png" />
    </Frame>
  </Step>

  <Step title="Pay with the gift card">
    The Order Summary updates with the gift card payment. Complete the sale as normal.

    <Frame>
      <img src="https://mintcdn.com/flexwash/-skJ5Zr0XS2IRjgo/operations/transactions/gift-cards/rdmgftcrd4.png?fit=max&auto=format&n=-skJ5Zr0XS2IRjgo&q=85&s=c0c0b63edcace1eca4b6506ac3801455" alt="Gift card payment line on the Order Summary" width="1500" height="655" data-path="operations/transactions/gift-cards/rdmgftcrd4.png" />
    </Frame>
  </Step>
</Steps>

## Sell & Redeem from PAX Handhelds

The same gift card flows work on PAX handhelds, so staff can sell and redeem cards anywhere on the lot. The video below walks through both.

<iframe src="https://drive.google.com/file/d/1AX07hKCjz0WIeb2PvjfbA20tUcAjCRrC/preview" width="640" height="480" allow="autoplay" />

## Add a Gift Card without creating an order

Sometimes you need to hand a customer a gift card without ringing up a sale. Cards issued this way do not affect your revenue reports.

<iframe src="https://drive.google.com/file/d/1XiwChI7Xz8shf60a-aq8ZlpH-0GI9JeP/preview" width="640" height="480" allow="autoplay" />

<Steps>
  <Step title="Open the customer's Prepaid tab">
    From the customer's account, click the **Prepaid** tab, then click **Create Gift Card**.

    <Frame>
      <img src="https://mintcdn.com/flexwash/-skJ5Zr0XS2IRjgo/operations/transactions/gift-cards/Screenshot2025-06-14102107.png?fit=max&auto=format&n=-skJ5Zr0XS2IRjgo&q=85&s=440cc0aae35e5ac2da6d19559dc86980" alt="Customer account Prepaid tab with the Create Gift Card button" width="1402" height="709" data-path="operations/transactions/gift-cards/Screenshot2025-06-14102107.png" />
    </Frame>
  </Step>

  <Step title="Set the code, balance, and status">
    Enter the barcode printed on the physical card, set the starting balance, and set the status to **Active** so the card can be redeemed.

    <Frame>
      <img src="https://mintcdn.com/flexwash/DoI-y-EkfS9VAGEX/operations/transactions/gift-cards/Screenshot2025-06-14074030.png?fit=max&auto=format&n=DoI-y-EkfS9VAGEX&q=85&s=c41cdb748168a8805b25b0e0b641cafb" alt="Create Gift Card modal with code, balance, and status fields" width="1237" height="760" data-path="operations/transactions/gift-cards/Screenshot2025-06-14074030.png" />
    </Frame>
  </Step>
</Steps>

## Physical Gift Card Requirements

Physical gift cards must meet a few requirements before they can be sold and redeemed in FlexWash.

### Supported Barcode Types

FlexWash supports the following barcode formats for physical gift cards:

* QR
* Code39
* Code128
* EAN-8
* EAN-13
* ITF (Interleaved 2 of 5)
* UPC-E

When ordering cards from a print vendor, confirm they use one of these formats.

### Magnetic Stripe Cards Are Not Supported

FlexWash does not support swipe-based (magnetic stripe) gift cards. All gift card lookup and redemption runs through barcode scanning or manual code entry. Order cards with a printed barcode, not a magnetic stripe.
