> ## Documentation Index
> Fetch the complete documentation index at: https://docs.flexwash.com/llms.txt
> Use this file to discover all available pages before exploring further.

# After Care

> Ask every customer how their wash went before they leave the lot, and capture their feedback.

After Care collects customer feedback at the lane, right after the service. Your
attendant opens the tablet, picks the vehicle, asks how the wash went, and
records a rating in seconds.

Each survey is tied to the order, the vehicle, and the attendant who collected
it. You see which washes disappointed, which crew earned the top ratings, and you
learn it the same day.

## Opening After Care

<Steps>
  <Step title="Open the side menu">
    Tap the menu on the pay tablet to open the navigation panel.

    <img src="https://mintcdn.com/flexwash/wB58LMi31tPKGsFM/operations/pay-tablets/after-care/after-care-side-nav.png?fit=max&auto=format&n=wB58LMi31tPKGsFM&q=85&s=b43e49be769e01d594a6c9810ec30554" alt="The pay tablet side menu with After Care highlighted" width="1180" height="820" data-path="operations/pay-tablets/after-care/after-care-side-nav.png" />
  </Step>

  <Step title="Tap After Care">
    The vehicle list opens, showing the washes that still need a survey.
  </Step>
</Steps>

<img src="https://mintcdn.com/flexwash/wB58LMi31tPKGsFM/operations/pay-tablets/after-care/after-care-vehicle-list.png?fit=max&auto=format&n=wB58LMi31tPKGsFM&q=85&s=72c7d70cd059585770f8e34c66336309" alt="The After Care vehicle list, grouped into Member Washes, Retail Washes, Promotional Washes, and Interior Services" width="2000" height="1390" data-path="operations/pay-tablets/after-care/after-care-vehicle-list.png" />

### The vehicle list

FlexWash groups the washes into four columns, each with a live count in its
header:

| Column             | What it holds                    |
| ------------------ | -------------------------------- |
| Member Washes      | Washes redeemed on a membership  |
| Retail Washes      | Single washes paid at the lane   |
| Promotional Washes | Washes that redeemed a promotion |
| Interior Services  | Full service and detail work     |

The list shows only today's paid wash orders at that car wash, newest first.
Orders drop off the list once someone submits or skips their survey.

## Running a Survey

Tap a vehicle to open its survey.

<img src="https://mintcdn.com/flexwash/wB58LMi31tPKGsFM/operations/pay-tablets/after-care/after-care-survey-screen.png?fit=max&auto=format&n=wB58LMi31tPKGsFM&q=85&s=6daab89a72d3678067d5c8a03de8eb25" alt="The After Care survey screen, showing the customer panel on the left and the rating panel on the right" width="2000" height="1390" data-path="operations/pay-tablets/after-care/after-care-survey-screen.png" />

The left panel contains the customer's information, including their name,
assigned tags, recent orders, and a badge denoting whether they are **Member**,
**Non Member**, **New Customer**, **Returning Unknown Customer**, or **Fleet**.

The right panel holds the survey itself. Ask **How was your wash today?**, tap the
star count the customer gives you, then tap **Submit**. **Skip** records the order
as surveyed without a rating.

<Tip>
  A happy customer at the lane is your best membership prospect. **Checkout**
  opens a new checkout with that vehicle's plate already loaded, so the attendant
  can turn a five-star wash into a membership sale without retyping anything.
</Tip>

## Audio

<Note>
  Audio recording is enabled separately, per car wash. [Contact FlexWash
  Support](/technical/troubleshooting/contact-support) to turn it on for your
  site.
</Note>

Once it is on, FlexWash captures the conversation while the survey screen is open
and attaches it to the survey when the attendant taps **Submit**.

The rating tells you what happened. The recording tells you why, in the
customer's own words.

<Warning>
  Skipped surveys carry no audio. Only a submitted survey attaches a recording.
</Warning>