> ## Documentation Index
> Fetch the complete documentation index at: https://docs.flexwash.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Family Plan

> Put multiple vehicles on one account, one card, and one billing date.

A Family Plan keeps several vehicles on a single customer account. The customer
holds one membership, and each vehicle on it has its own subscription and
package. When a customer adds another vehicle, you attach it to their existing
account in a few taps at the Pay Tablet instead of creating a separate customer.

<CardGroup cols={2}>
  <Card title="One account, one card" icon="credit-card">
    Every subscription on the plan bills to the same card on file on one shared
    date, so the customer is billed once each cycle, not once per vehicle.
  </Card>

  <Card title="Fair, prorated billing" icon="calculator">
    The new vehicle joins the member's current cycle, so the first charge
    covers only the days remaining until their next billing date.
  </Card>
</CardGroup>

## Adding a Vehicle to a Family Plan

<Steps>
  <Step title="Select a membership for the new vehicle">
    At Checkout, an unrecognized license plate shows as a **New Customer**.
    Under **Membership**, select the package for the new vehicle, then tap
    **Sign Up**.

    <Frame>
      <img src="https://mintcdn.com/flexwash/_xitFLPP3-hnXvRn/operations/customers/family-plan/membership-selection.png?fit=max&auto=format&n=_xitFLPP3-hnXvRn&q=85&s=41732274b231271dd551f6a7cd2dfa99" alt="Selecting a membership package at Checkout for a new plate" width="1145" height="795" data-path="operations/customers/family-plan/membership-selection.png" />
    </Frame>
  </Step>

  <Step title="Enter the member's details">
    Enter the customer's **Name** and **Phone Number**, and opt them into
    marketing if they agree. When the package has terms configured, the member
    also reviews the Terms and Conditions and signs. Tap **Sign Up**.

    <Warning>
      Enter the phone number already on the existing member's account. FlexWash
      uses the phone number to find the account this vehicle should join.
    </Warning>

    <Frame>
      <img src="https://mintcdn.com/flexwash/_xitFLPP3-hnXvRn/operations/customers/family-plan/signup-form.png?fit=max&auto=format&n=_xitFLPP3-hnXvRn&q=85&s=6ee42413309529ed2161c756f77cdb64" alt="Membership signup form with name, phone number, terms, and signature" width="1145" height="795" data-path="operations/customers/family-plan/signup-form.png" />
    </Frame>
  </Step>

  <Step title="Select the existing member">
    FlexWash lists the accounts that match the phone number you entered. Each
    card shows the member's name, the card on file, and the vehicles already on
    the account. Tap the member you want to add this vehicle to.

    <Frame>
      <img src="https://mintcdn.com/flexwash/_xitFLPP3-hnXvRn/operations/customers/family-plan/matching-members.png?fit=max&auto=format&n=_xitFLPP3-hnXvRn&q=85&s=02fce7188875d1f8718faea64f45702b" alt="List of existing members matched by phone number" width="1145" height="795" data-path="operations/customers/family-plan/matching-members.png" />
    </Frame>
  </Step>

  <Step title="Review the prorated charge and confirm">
    The prorated amount appears on the right, itemized as the package price
    less a **Prorate Discount**. Tap **Confirm** to charge the member's card on
    file and add the vehicle to their account. For how this amount is
    calculated, see [Prorated Charges](/memberships/prorating).

    <Frame>
      <img src="https://mintcdn.com/flexwash/_xitFLPP3-hnXvRn/operations/customers/family-plan/prorated-charge.png?fit=max&auto=format&n=_xitFLPP3-hnXvRn&q=85&s=286df36e060390b3798eb56cbc4625eb" alt="Prorated charge summary with Confirm button" width="1145" height="795" data-path="operations/customers/family-plan/prorated-charge.png" />
    </Frame>
  </Step>
</Steps>
