> ## Documentation Index
> Fetch the complete documentation index at: https://docs.flexwash.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Email Domain

> Send FlexEngage email from your own domain so every campaign carries your brand, lands in the inbox, and replies come back to you.

FlexEngage email campaigns send from a domain you own. Customers see your business name and your address in the From line, and replies go to the inbox you choose. Setting this up takes one form in FlexWash and a few DNS records at your domain provider.

## Prerequisites

* **FlexEngage with the email channel.** If your organization does not have it, the Email Domain page shows a notice asking you to contact FlexWash.
* **Admin access in FlexWash.** The page lives under the Admin section of the sidebar.
* **Access to your DNS provider.** You must be able to add DNS records for the domain, for example at Cloudflare, GoDaddy, or Route 53.

<Danger>
  ## WIX Users

  **If WIX hosts your domain's DNS, do not use the Email Domain page. Contact FlexWash support.**
</Danger>

## Add Your Domain

<Steps>
  <Step title="Open the Email Domain page">
    In the left sidebar under **Admin**, open **Setup** and click **Email Domain**.
  </Step>

  <Step title="Enter the domain and sender details">
    Fill in the form:

    | Field              | Required | Description                                                                                                     |
    | ------------------ | -------- | --------------------------------------------------------------------------------------------------------------- |
    | **Domain**         | Yes      | The domain your emails send from, without the @ or anything before it. For example `example.com`.               |
    | **Sender Email**   | Yes      | The from address for your emails. It must be an address on the domain above, for example `noreply@example.com`. |
    | **Sender Name**    | No       | The friendly name recipients see as the sender. Defaults to your organization's name.                           |
    | **Reply-To Email** | No       | The address that receives replies. It does not have to be on the domain above.                                  |
  </Step>

  <Step title="Click Add Domain">
    FlexWash registers the domain and shows the DNS records it needs.
  </Step>
</Steps>

<Note>
  The Sender Email must match the Domain. If you enter `noreply@other.com` for
  `example.com`, the form shows "Must be an address on @example.com."
</Note>

## Install DNS Records

After you add the domain, the page shows it with a **Pending** badge and a table of DNS records. FlexWash generates SPF and DKIM records that authorize it to send on your behalf. Each row lists the record type, name, value, TTL, priority, and current status.

<Steps>
  <Step title="Sign in to your DNS provider">
    Open the DNS settings for the domain where it is registered or hosted.
  </Step>

  <Step title="Add each record exactly as shown">
    Use the copy buttons next to **Name** and **Value** to avoid typos. Add every record in the table. Leave your existing records in place.
  </Step>
</Steps>

<Warning>
  The records are unique to your domain. Copy them from the Email Domain page
  rather than from another site or a generic guide.
</Warning>

## Verify the Domain

Click **Verify**. FlexWash checks the DNS records and reports one of two results:

* **Domain verified.** The badge changes to **Verified** and the page confirms the domain can send email.
* **Verification triggered.** The records have not propagated yet and the domain stays **Pending**. DNS changes can take up to a few hours to propagate. Check back later and click **Verify** again.

The status badge shows the current state each time you open the page. It reads **Not Started**, **Pending**, **Verified**, **Failed**, or **Temporary Failure**. If it shows **Failed** or **Temporary Failure**, compare each DNS record against the table and click **Verify** again.

<Warning>
  Keep the DNS records in place after verification. Removing them breaks email
  sending for your organization.
</Warning>

## Sending From Your Domain

Once the domain is verified, **Email** becomes available as a delivery channel for Scheduled Blasts and Smart Messaging. See [Configuring Messages](/marketing-and-ai/flex-engage/configuring-messages) to build a campaign.

Every FlexEngage email sends as **Sender Name** followed by the **Sender Email**. If you left Sender Name blank, FlexWash uses your organization's name. If you set a Reply-To Email, replies go there instead of the sender address.

Until the domain is verified, the Email channel does not appear when creating a message.

## Update the Sender Identity

The **Sender Identity** card below the domain lets you change the from address, sender name, and reply-to address at any time, before or after verification. Edit the fields and click **Update Sender Identity**. The Sender Email must stay on your verified domain.

## Remove a Domain

While a domain is still unverified, you can click **Remove Domain** and confirm to remove it. Your organization cannot send FlexEngage email until you set up and verify a new domain. Adding a domain again produces a new set of DNS records that you must install and verify.