> ## Documentation Index
> Fetch the complete documentation index at: https://docs.flexwash.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Training Videos

> Get new attendants selling memberships on day one with short walkthroughs of the FlexWash Pay Tablet and web app.

Short videos that show common tasks on the Pay Tablet and in the web app. Each
video is a few minutes or less. Watch them in any order, or send one video to an
employee who needs help with a specific task.

## Daily operations

### Run a health check when the car wash is down

Watch this first when a tablet does not work or you cannot take payments.

[Car Wash Is Down Run Health Check](https://www.youtube.com/embed/cHpFD4AOi9w)

### Opening test wash procedure

Run a test wash every morning, and after a site interruption to confirm the fix.

[Opening Test Wash Procedure](https://www.youtube.com/embed/7TeIUPPvt6Q)

### Contact support from the Pay Tablet

[How to Reach Support from Pay Tablet](https://www.youtube.com/embed/zuJDtXpriBs)

### Clear an order, update the tablet, and contact support

[How to clear an Order, Updating your Tablet, Contacting Support](https://www.youtube.com/embed/BCn06jg6ehs)

## Pay Tablet

### Sell a single wash

[How to Sell a Single Wash](https://www.youtube.com/embed/n7cQK6a35v0)

### Scan a license plate and sign up a member

[How to scan a license plate and sign up a member](https://www.youtube.com/embed/vrgzj3SK1Uo)

See also [Memberships and Single Washes](https://docs.flexwash.com/operations/pay-tablets/memberships-and-single-washes.md).

### Look up a membership and make account changes

<video controls poster="https://flexwash-training-hub.lovable.app/__l5e/assets-v1/c4c0940a-346b-42d1-80a0-42015b582991/membership-account-poster.jpg" src="https://flexwash-training-hub.lovable.app/__l5e/assets-v1/ada1a538-b4ab-490c-9fde-6da4674792f6/flexwash-membership-account.mp4" />

See also [Manage Memberships on Tablets](https://docs.flexwash.com/operations/pay-tablets/manage-memberships-tablets.md).

### Handle a member whose card is declined

[How to handle a member whose card has been declined](https://www.youtube.com/embed/8DJVldZirAw)

### How downselling works on the tablet

<video controls poster="https://flexwash-training-hub.lovable.app/__l5e/assets-v1/49d543cd-2eef-4d5b-bd0e-daefe69f2642/downselling-poster.jpg" src="https://flexwash-training-hub.lovable.app/__l5e/assets-v1/10e99702-56db-4023-9c1e-9e53b7eeb5db/flexwash-downselling.mp4" />

See also [Downsells](https://docs.flexwash.com/configuration/pricing-and-promotions/downsells.md).

### How personalized promotions work on the tablet

[How personalized promotions work on the tablet](https://www.youtube.com/embed/a7755hUEZIs)

See also [Promotions](https://docs.flexwash.com/configuration/pricing-and-promotions/promotions.md).

### Menu options, Lobby POS, and the After Care screen

[Menu Options, Lobby point of sale, After Care Screen](https://www.youtube.com/embed/QIvx2OCtrVk)

See also [Lobby POS](https://docs.flexwash.com/operations/pay-tablets/lobby-pos-feature.md) and [After Care](https://docs.flexwash.com/operations/pay-tablets/after-care.md).

## Web app

### Find a customer and manage their membership

<video controls poster="https://flexwash-training-hub.lovable.app/__l5e/assets-v1/91beef57-dda4-4d1f-8f96-1eada8f1f766/Finding_a_customer_and_managing_their_membership.jpg" src="https://flexwash-training-hub.lovable.app/__l5e/assets-v1/e46ef7e7-4bad-4334-8232-ebe66f096a3d/Finding_a_customer_and_managing_their_membership.mp4" />

### Update a payment method and review billing history

<video controls poster="https://flexwash-training-hub.lovable.app/__l5e/assets-v1/595dc921-fcd7-4432-9468-a5316849275b/Updating_a_payment_method_and_reviewing_billing_history.jpg" src="https://flexwash-training-hub.lovable.app/__l5e/assets-v1/05951b9c-34c0-4eca-b14a-3d65793141f3/Updating_a_payment_method_and_reviewing_billing_history.mp4" />

### Upgrade and downgrade a plan

<video controls poster="https://flexwash-training-hub.lovable.app/__l5e/assets-v1/d58bf1f3-5db2-45c9-8c98-339cf0266d5e/Upgrading_and_downgrading_a_plan.jpg" src="https://flexwash-training-hub.lovable.app/__l5e/assets-v1/66f39d3a-029d-45e1-b250-57aaf5fd48e7/Upgrading_and_downgrading_a_plan.mp4" />

### Cancel a customer

<video controls poster="https://flexwash-training-hub.lovable.app/__l5e/assets-v1/c7d57c01-48cd-49b3-9b66-e98a706cd6c0/cancelling-a-member-take-2.jpg" src="https://flexwash-training-hub.lovable.app/__l5e/assets-v1/8ad6aaab-1a33-4862-82b0-9df963105893/cancelling-a-member-take-2.mp4" />

## Marketing

### Marketing features every owner should know

[Marketing features every owner should know](https://www.youtube.com/embed/GKQzNMOv5Wc)

### Marketing journeys

[FlexWash Marketing Journeys For Effective Car Wash Marketing](https://www.youtube.com/embed/fn2mLC13M9Y)


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