> ## Documentation Index
> Fetch the complete documentation index at: https://docs.flexwash.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manual Member Migration

> Re-tokenize members at the pay tablet and sidestep per-token exit fees.

FlexWash makes it easy to migrate members by re-tokenizing their cards at the
pay tablet. Use this as an alternative to, or alongside,
[member token migration](/data-import/member-token-migration).

Some POS vendors, faced with mounting churn, now charge an exit fee for every
token you migrate out. Even though these are **your** members and **your** data.

Manual member migration helps you reduce that cost: re-tokenize a large share of
your membership base at the lane, then run a formal token migration only for the
remaining balance.

## Prerequisites

<Steps>
  <Step title="Turn off unattended mode">
    If your lane is gated, turn off
    [unattended mode](/configuration/users-and-admin/car-wash-config#lane-config)
    so the gate does not open automatically for members.
  </Step>

  <Step title="Run a recent Interim Import">
    Make sure you have recently completed an
    [Interim Import](/data-import/interim-import). FlexWash uses this data to
    populate your CRM, including each customer's name, phone, and email, during
    the tokenization process.
  </Step>
</Steps>

## The Process

### Identify the Member

<Steps>
  <Step title="The member pulls up to the pay station">
    With unattended mode off, staff check the vehicle in manually.
  </Step>

  <Step title="Check in the vehicle">
    After check-in, look at the customer name.
  </Step>

  <Step title="Confirm the interim import">
    If the name shows **Interim Import**, proceed with the re-tokenization process
    below.
  </Step>
</Steps>

<img src="https://mintcdn.com/flexwash/i6nQos8HunAPsOFe/data-import/manual-member-migration/pay-tablet-interim-lookup.png?fit=max&auto=format&n=i6nQos8HunAPsOFe&q=85&s=45fead7a4325e87227ed2783722e58a6" alt="Pay tablet checkout showing an Interim Import member" width="1419" height="701" data-path="data-import/manual-member-migration/pay-tablet-interim-lookup.png" />

### Tokenize the Card

<Steps>
  <Step title="Open the profile">
    Select **Profile** to open the customer profile.
  </Step>

  <Step title="Add the card">
    Select **Add Card** and ask the member for their card.
  </Step>

  <Step title="Capture the card">
    Tap or insert the card on the payment reader.
  </Step>

  <Step title="Confirm the save">
    Wait for the system to save the card to the account.
  </Step>
</Steps>

<img src="https://mintcdn.com/flexwash/i6nQos8HunAPsOFe/data-import/manual-member-migration/pay-tablet-interim-customer-details.png?fit=max&auto=format&n=i6nQos8HunAPsOFe&q=85&s=5497d40c979c3173a5d530f32f869de9" alt="Customer details with the Add Card button" width="1419" height="701" data-path="data-import/manual-member-migration/pay-tablet-interim-customer-details.png" />

### Complete the Wash

<Steps>
  <Step title="Return the card">
    Hand the member's card back.
  </Step>

  <Step title="Redeem the wash">
    Redeem the wash as normal and send the vehicle through.
  </Step>
</Steps>

### Cancel in the Ex-POS

Open the **Tokenized Interim Members** report for each day. Here you can bulk
apply promotions, if any, to the members you tokenized.

<img src="https://mintcdn.com/flexwash/WSExZOWFODisfTEM/data-import/manual-member-migration/tokenized-interim-report.png?fit=max&auto=format&n=WSExZOWFODisfTEM&q=85&s=fd7ee088e14ce305979f9b5f8d3f7384" alt="Tokenized Interim Members report" width="1851" height="962" data-path="data-import/manual-member-migration/tokenized-interim-report.png" />

Make sure you manually cancel every one of these subscriptions in your ex-POS.

<Warning>
  If you skip this step, you will double charge your members. Cancel each
  tokenized subscription in your ex-POS the same day you re-tokenize it.
</Warning>

## Tips

One of our customers, [Rising Tide](https://www.risingtidecarwash.com/),
manually migrated most of their impressive membership base. Their advice for
others follows.

### Schedule for Success

Minimize disruption to your members' routine. Assign an employee to each lane
you run this on.

Schedule dedicated time outside your busiest hours and staff it well. If a lane
gets too busy, turn unattended mode back on. Do not hold up a long line.

### Standardize the Explanation

Give your staff a short pitch to memorize:

> "Hey! We upgraded our system recently and your card didn't carry over. I just
> need to swipe it for \$0 to keep your membership active. It won't charge you."

Hand each customer a printed postcard.

<img src="https://mintcdn.com/flexwash/i6nQos8HunAPsOFe/data-import/manual-member-migration/post-card-front.png?fit=max&auto=format&n=i6nQos8HunAPsOFe&q=85&s=71bbb514b4b04f292cefe727ee4fd7c4" alt="Postcard front" width="640" height="435" data-path="data-import/manual-member-migration/post-card-front.png" />

<img src="https://mintcdn.com/flexwash/i6nQos8HunAPsOFe/data-import/manual-member-migration/post-card-back.png?fit=max&auto=format&n=i6nQos8HunAPsOFe&q=85&s=e1ad8c72a9c59f3c15fc66ac3d7ca460" alt="Postcard back" width="643" height="432" data-path="data-import/manual-member-migration/post-card-back.png" />

### Incentivize the Outcome

If your ex-POS imposes an exit fee of \$2 per token, offer your employees
something less than that for each re-tokenization they complete.

The Tokenized Interim Members report records which employee performed each
re-tokenization, so calculating commissions is straightforward.