> ## Documentation Index
> Fetch the complete documentation index at: https://docs.flexwash.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Gift Card Import

> Pre-load gift cards in minutes so your team can start selling and redeeming on day one.

The [Gift Card](/operations/transactions/gift-cards) importer turns a CSV of codes and starting balances into live,
redeemable gift cards in your FlexWash organization. Use it to onboard a
batch of physical cards from a print vendor, to migrate balances from a
legacy system, or to seed promotional cards for a campaign.

<Frame>
  <img src="https://mintcdn.com/flexwash/r0y40A-vdkT_38B7/data-import/gift-cards-import/gift-cards-import.png?fit=max&auto=format&n=r0y40A-vdkT_38B7&q=85&s=e4d5513b85ebd95d0ff53f32d798162c" alt="Import Gift Cards page with the upload card and File Format Requirements" width="2000" height="1391" data-path="data-import/gift-cards-import/gift-cards-import.png" />
</Frame>

## Where to Find It

Open **Admin -> Import -> Gift Cards** in the left navigation. The page has
two tabs: **Import** for new uploads, **History** for every prior upload in
this organization. You need at least the Admin role to access this page.

<Note>
  FlexWash gift cards do **not** support expiration. Once active, a card
  holds its balance until it is fully redeemed or manually deactivated.
</Note>

## Where Imported Cards Show Up

Imported gift cards land in the organization's gift card pool but are
**not attached to a customer**. To find them, open
**Reports -> Liabilities** and switch to the **Gift Cards** tab. Cards are
searchable by code or by the cardholder's last four (the latter is empty
for imported cards).

## Re-Importing and Updating Balances

Re-import the same file as many times as you need. Gift cards are matched
by code, and the latest upload wins: a code already in your organization
has its balance overwritten, while new codes are added. Re-running never
creates duplicate cards.

This makes it safe to fix a bad balance column or refresh balances that
changed in your legacy system since the first import. Correct the CSV and
upload it again.

## Verify the Import

Run an end-to-end test before committing to a full file:

1. Upload a 5 to 10 row test CSV.
2. On the pay tablet, start a sale for any package and select **Gift Card**
   as the tender. See [Redeem from a pay tablet](/operations/transactions/gift-cards#redeem-from-a-pay-tablet)
   for the full flow.
3. Enter one of the imported codes and confirm the balance matches the CSV.

## Tips

* Always open the CSV in a plain-text editor before uploading to verify
  Excel has not stripped leading zeros from your card codes or rewritten
  long codes in scientific notation.
* The combined balance shown in the confirm dialog is the cleanest sanity
  check available before you commit. If it looks off by an order of
  magnitude, you almost certainly have a decimal-point issue in the CSV.