> ## Documentation Index > Fetch the complete documentation index at: https://docs.flexwash.com/llms.txt > Use this file to discover all available pages before exploring further. # Downsells > Reduce churn and protect recurring revenue by offering customers targeted alternatives before they cancel their membership. Downsells allow you to present tailored alternatives when a customer attempts to cancel a membership. Instead of losing the subscription entirely, attendants can guide customers toward a lower-tier package or a limited-time offer directly from the pay tablet. Downsells are configured as a **Deduction** and are designed specifically to improve retention while maintaining a consistent, operator-controlled experience. ## How Downsells Work When a customer initiates a membership cancellation: * The attendant receives an on-screen prompt on the pay tablet. * A scripted pitch appears, allowing the attendant to confidently explain the alternative. * Eligible lower-tier memberships or promotional offers are displayed. * Optional incentives, such as temporary discounts, can be applied automatically. This flow keeps the interaction personal, fast, and effective—without requiring manual overrides or external tools. ## Example Dwnsllddctn1 1 In this example, the Downsell targets customers enrolled in the **Greatest** membership. If the customer attempts to cancel, FlexWash presents the **Great UNLMTD** membership as an alternative at a lower monthly price. To further encourage retention, the Downsell includes a **\$5 discount for the first month**, increasing the likelihood that the customer stays enrolled rather than canceling. ## Additional Qualification Options Downsells can be refined using additional criteria, including: * **Minimum Member Lifetime Value (LTV).** * **Monthly Wash Maximum.** These controls ensure that Downsells are offered only when they make financial and operational sense for your wash. Downsells help operators retain more members, preserve recurring revenue, and maintain a consistent customer experience—all without adding friction to the cancellation process.