> ## Documentation Index
> Fetch the complete documentation index at: https://docs.flexwash.com/llms.txt
> Use this file to discover all available pages before exploring further.

#  Member Portal

> Reduce support volume by letting members manage their own accounts online.

<Warning>
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### **iFrame**

In the Website page under the Admin section you can copy the HTML for the member portal iFrame. A preview box for testing is available in the same section.

### **Login**

Members log in to the portal via their phone number. We text them a 6-digit authorization code to complete login.

<img src="https://mintcdn.com/flexwash/BmCPR0FRJ0vihLVV/configuration/portals/management-portal/login.png?fit=max&auto=format&n=BmCPR0FRJ0vihLVV&q=85&s=b38b4f130171cd76189c087ca08a62a2" alt="Login Pn" width="627" height="388" data-path="configuration/portals/management-portal/login.png" />

If they are an imported member and we do not have a phone number on file, they can enter the license plate and last 4 digits of the card on file to log in.

<img src="https://mintcdn.com/flexwash/BmCPR0FRJ0vihLVV/configuration/portals/management-portal/login-backup.png?fit=max&auto=format&n=BmCPR0FRJ0vihLVV&q=85&s=bb0b8e48013d5a0cb171b2e4d7f1e13f" alt="LoginBackup Pn" width="505" height="374" data-path="configuration/portals/management-portal/login-backup.png" />

### **Management**

Once logged in a member will have access to the following:

* View bill date and card on file
* View calculated savings **only if they have saved money as a member**
* Change plans, freeze, or cancel
* Add additional vehicles
* Update the card on file
* View order history

<img src="https://mintcdn.com/flexwash/BmCPR0FRJ0vihLVV/configuration/portals/management-portal/portal.png?fit=max&auto=format&n=BmCPR0FRJ0vihLVV&q=85&s=de51b6aa085fe46127b4bd5f8e07880b" alt="LoginBackup Pn" width="578" height="594" data-path="configuration/portals/management-portal/portal.png" />

### **Cancellation**

If a member cancels they select from the following list of reasons. The order is randomized to distribute arbitrary selections evenly. Cancellation reason data is available in the Membership Analytics report.

<img src="https://mintcdn.com/flexwash/BmCPR0FRJ0vihLVV/configuration/portals/management-portal/cancel.png?fit=max&auto=format&n=BmCPR0FRJ0vihLVV&q=85&s=1ae1a9713294e6cd636b137679ad68ea" alt="LoginBackup Pn" width="454" height="588" data-path="configuration/portals/management-portal/cancel.png" />

### **Changing Plans**

If a member downgrades plans this will be saved and applied on the next bill date. This ensures they continue to get the current membership they have already paid for.

If a member upgrades plans they will be prompted & charged the prorated amount.